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| I’ve received excellent employees. One is a
manager of a store and another is second in charge at another store.
These people earned their responsibility and respect. |
Bill Nelson
General Partner
Pennzoil 10-Minute Oil Change |
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| Pennzoil 10-Minute Oil Change |
Pennzoil
10 Minute Oil Change is a four-store chain providing drive-in
automotive services such as oil changes, engine fluid check-ups, transmission
services and coolant services in the San Francisco Bay Area. The company
has recently found the recruitment of workers to staff its stores
to be very challenging—even though most of the jobs are entry-level,
requiring only minimal education and experience.
They were not alone. At an industry-breakfast sponsored by SFWORKS,
a nonprofit organization that provides business solutions for workforce
development, representatives from the automotive industry identified
a need for employees who could handle basic automotive services. They
indicated that jobs performing these services paid above minimum wage
and offered opportunities for career growth. In response, SFWORKS
partnered with the City College of San Francisco and the Northern
California Service League and developed an automotive training program
providing low-income people with industry-specific technical skills
and general job readiness training. Six graduates of the program immediately
went to work for Pennzoil and many others were hired by a variety
of firms throughout the area.
Pennzoil experienced no additional costs as a result of hiring graduates
of this training program and found no difference in the productivity
or other performance measures of the workers. Rather, Pennzoil found
ATP to be an efficient means to access qualified job applicants $150
for a program hire vs. $250 for a traditional hire. Lower costs were
attributed to better retention and the associated reduction termination
costs and from not paying referral bonuses or advertising open positions.
Once employees of the company, Bill Nelson, General Partner at Pennzoil
10 Minute Oil Change, placed the SFWORKS hires under trainers who
had themselves moved off welfare. He observed that when supervisors
taught the automotive skills they had developed on-the-job to the
program graduates, it boosted their morale and the morale of the entire
team—resulting in a higher level of customer service.
Salaries for the program graduates start at $8.00 per hour plus commissions
($1 to $2 per hour) and can rise to $14 per hour plus substantial
commissions ($4-$5 per hour). There is significant room for promotion
and even greater earnings.
Read the full Pennzoil story and others in SFWORKS, Fast
Forward: The Case for Business Partnerships.
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